Customer Experience Analyst

Permanent vacancy
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Following a recent merger to create a dynamic, fresh and unstoppable online gaming experience our client is one of Europe's fastest growing online gaming businesses. Striving to offer the best customer experience in the industry, they need the best people on board! Now is a fantastic time to be joining the company who offer competitive salary and package, superb career progression opportunities and tailored training and development.

Analysing the performance and customer experience on the websites and Apps, will involve understanding business goals and major problem areas, identifying opportunities for optimization and growth, and producing actionable recommendations with concrete impact on the bottom line, following them through implementation and post deployment impact analysis.

Day to day...

On a daily basis, you will be responsible for extracting and analysing data from our various data sources, drawing actionable insights to enable decision making on the key questions facing all areas of operations & development.
Applying a mix of qualitative and quantitative analysis techniques you will produce insights that help the business improve the customer experience on our websites & apps and ultimately increase conversion and/or remedy break points in the customer journey.
You should be comfortable in the web analytics ecosystem and draw on data from various web analytics tools such as Google Analytics, Adobe Analytics, ClickTale, Decibel, EyeQuant, HotJar, CrazyEgg, Maxymiser, Optimizely, PowerBI or Tableau.
You will own your research findings and present them to major stakeholders and key decision makers

Key experience:

Significant experience working within online gaming.
Expert in customer experience analysis with previous experience across multiple products, verticals or brands.
Analytical skills: you approach data with the right questions and know how to recognize trends;
For further information on package and full job spec please contact us.
We continually demonstrate our dedication by exceeding our clients’ expectations each and every time we work together.