Service Ops Analyst

Permanent vacancy
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The Service Operations Analyst is required to drive operational excellence throughout the technology organisation by execution of a high standard of day to day operational duties within the Major Incident & Service Operations Centre (MISOC)

This function is integral to the success of Service Quality and Technology as a whole. The role will be responsible for monitoring, support and ensuring delivery of ALL services within the Ladbrokes Coral Group.


- Technology related degree level or higher qualification - ITIL or similar certification - Worked in FTSE 100 organisation - Minimum1 years' Network Operations and/or Help Desk work experience in a managed services or data center services environment. - Working knowledge of the specific networking technologies used by clients, such as: switches and routers, networking infrastructure technologies, WAN technologies, etc. - Working knowledge of technologies including: Active Directory, Unix, Windows OS, VPN, wireless connectivity, remote access, etc. - A good understanding of monitoring tools including New Relic, Solarwinds, Splunk and ELK. - A good understanding of the principles of service support as defined in the ITIL framework. - Working knowledge of enterprise ticketing systems. - Experience of working and delivering in a high-pressure environment with multiple priorities. - Outstanding written and verbal communication skills for internal stakeholders, customers, and third party suppliers. - Be able to proactively manage customer expectations. - Previous experience in the eGaming industry (Casino, Poker, Sports) advantageous but not essential. - Ability to travel across locations.
For further information on package and full job spec please contact us.
We continually demonstrate our dedication by exceeding our clients’ expectations each and every time we work together.