French Customer Service | Ref: JAE

Permanent vacancy
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Our client, a well established online gaming company, based in Gibraltar is looking for new customer orientated agent to join its dynamic French team. You will be the first point of contact for our client's players and trained to deliver a truly exceptional, market-leading customer service experience for our client players across its full product range.

The role

Handling all customer related queries via all contact channels (phone, chat and emails), such as game inquiries, support with deposits, cashing out of funds etc within specific service level agreements
Taking ownership of ongoing cases in order to ensure they are resolved with the absolute highest level of quality
Escalating any issues through correct procedures
Promoting and maximising retention
Assisting with the mentoring of new Customer Service Representatives as they join the team

Your profile

Excellent communication skills with excellent telephone manner
Native level spoken and written in French
Excellent knowledge of English
Ability to remain calm and patient under pressure
Problem analysis and problem-solving to escalate trends in issues quickly
Attention to detail and accuracy
A proactive team player

An attractive salary and full relocation package (flight plus first weeks accommodation) will be provided.

If you are willing to find out more about this role, send your CV to [email protected]

REFER-A-FRIEND: Do you know someone suitable for this role? GET £250 for successful referral.

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We continually demonstrate our dedication by exceeding our clients’ expectations each and every time we work together.