Senior Payments Specialist (No shift!)
Location
Gibraltar

Type
Permanent vacancy
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We are supporting our client, an exciting online gaming start-up, by recruiting talented people passionate about quality, obsessive about the details, and excited by working with other driven people to build great customer experiences!

The Senior Payments Specialist role purpose is to be responsible for set up and implementation of various activities, methodologies involving Payments to support and enhance customer experience across our clients products. The role will report to the Risk and Payments Manager.

THE ROLE

Prepare Request for Proposal (RFP) for payment providers
Support Integration and configuration of preferred provider.
Implementation of various country based payment providers.
Ownership over the cashier performance - KPI's and reporting such as acceptance rate, failed deposits, player messages etc.
Funds reconciliation.
Design and implementation of compliant processes & procedures for customer payments (i.e. Deposit, Withdrawals, Chargebacks, Refunds etc.).
Monitor and manage customer deposits, failed deposits, withdrawals, Chargebacks on daily basis.
Work closely with Risk & AML and Support teams in order to enhance customer experience across our products.

YOUR PROFILE

Excited by the idea of joining a start-up.
Proven experience (at least 3 years) in managing online Payments ideally in the online gambling industry.
Proven knowledge of Online payments industry and best practices.
Good understanding of compliance and regulation in the gambling industry.
Solid understanding of Financials and KPI's.
Fluent in English and good communication and presentation skills.
Ability to work under pressure and tight deadlines.
Strong analytical and numerical skills.
Proficient in Microsoft office suite.
Self-motivated and driven but above all a team player.
Ability to think outside the box and not afraid to share ideas across the business
For further information on package and full job spec please contact us.
We continually demonstrate our dedication by exceeding our clients’ expectations each and every time we work together.