Claims Specialist

Permanent vacancy
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Processing and responding to Customers' complaints and disputes.
To be responsible for investigation, resolution and reporting of all customer related complaints.
To manage the resolution of customer complaints, within given timescales.
Payment and card transaction disputes processing - co-operation with payment and card services Suppliers and organisations

Minimum 2-year experience in Complaints Handler role
Educated to degree level or equivalent
Fluent English
Highly Developed written communication skills
Excellent analytical skills and ability to assimilate and understand disparate information to make sound and fair judgements and decisions
Highly organised and able to manage and prioritise workload to deliver targets
Resilient and able to work under pressure
Confident and authoritative telephone manner
Well organized and high level of accuracy
For further information on package and full job spec please contact us.
We continually demonstrate our dedication by exceeding our clients’ expectations each and every time we work together.