VIP Specialist - Norwegian speaking
Location
Malta

Type
Permanent vacancy
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Our client a leading established iGaming business who are a bingo-led operator with a strong portfolio of online gaming brands, providing entertainment to a global consumer base.

Their success would not be possible without our #WinningTeam! Join a dedicated team who will challenge you, support you, and help you soar to new heights. With us, you'll be gaining a career, not just a job.

Reporting to the VIP Team Lead, the ideal candidate will be responsible for the handling, retention and development of a portfolio of high value VIP players.

This role is accountable for the daily analysis, management, and tactical execution of the VIP strategy in Norway. The VIP Specialist will also be responsible for some 1:1 hosting to develop relationships with our key players.

You will be expected to:

Develop personal relationships with select VIP players, and build individual account plans
Daily monitor and analyses of Winners, Retention, and Closed accounts, and follow up with appropriate actions
Set up bonuses for VIP players according to guidelines
Support the design, communication, and execution of promotions and campaigns
Liaise with the CRM team to set up promotions and communication emails
Support the design, execution, and hosting of events
Support the arrangement of event logistics, including flights, transfers, accommodation, meals, location scouting, and contingency plans
Monitor VIP Teams chats and emails, including during weekends and evenings, when required
Monitor the Loyalty and VIP inbox to ensure all player communication is handled and relayed to the correct contact
Support other VIP regions, when required
Work closely with the Country Manager to support the regional strategy

Role Requirements:

Native Norwegian speaker with professional communication skills via phone and email
Strong level of written and spoken English
Flexible to provide service via phone, SMS, email, etc. outside of standard work hours, when required
For further information on package and full job spec please contact us.
We continually demonstrate our dedication by exceeding our clients’ expectations each and every time we work together.