Director of Client Services

Permanent vacancy
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We are looking for a Director of Client Services to join an award-winning online gaming software to the leading operators worldwide. Acting as an important information link between the market and business, and being the strategic point of contact for key customers, you will ensure that our daily client services run smoothly and effectively across all operational hubs.

Key responsibilities:

Develop and execute the in-year client services strategy, aligned to the business, operations and product strategies
Manage the planning, implementation and evaluation of customer service standards framework, spanning all operational hubs
Help drive business and product strategies by providing intelligence in line with market and customer demand trends and best practices
Work with regional business managers and service teams to build creative commercial solutions, and drive customer relationships and business growth
Develop, along with the individual hubs, a comprehensive corporate hospitality strategy, designed to maximise customer engagement and build relationships
Use expert knowledge and work with the teams to proactively innovate client service processes and services, to enhance the overall performance of the business
Monitor, measure and report on key issues, opportunities, development plans and achievements, and provide solutions to ensure company growth and sustainability
Align the operational and shared services teams with the client services strategy

Frequent travel is a requirement of this role In return for your experience, strategic thinking, and outstanding communication skills, our Client can offer a generous benefits package and the opportunity to take a leading role within one of the world's foremost gaming companies.

For further information on package and full job spec please contact us.
We continually demonstrate our dedication by exceeding our clients’ expectations each and every time we work together.