Casino Operations Manager

Permanent vacancy
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The successful candidate will have a deep understanding of casino players, the products we can offer them, and what our competitors are offering. The value of this role is delivered through working with other teams so being collaborative with excellent communication skills is a must for success. Through monitoring game performance, customer feedback and competitors you will spot new opportunities and are expected to be the driving force behind us realising those opportunities. You will be responsible for the release roadmap, bet limits and presentation of casino content while guiding marketing teams on messaging and promotion. This involves briefing front line teams and providing knowledge and materials to make sure they can execute as effectively as possible.

Key Responsibilities
Build strong relationships with teams across Marketing, Operations and Technical.
Create, maintain and communicate the Release Roadmap of new casino content. Optimising the laydown of new content from various suppliers.
Manage the positioning and presentation of casino games on our websites, monitoring performance and of existing games and considering new game releases.
Understand the performance of our casino portfolio, what is popular and with who? What is struggling?
Follow the industry closely to understand what competitors are doing, what is working for them and what isn't.
Help marketing teams understand the value proposition of casino games and make sure they have the information they need to effectively market to our players.
Translate casino features and functionality into language that marketing teams and our players will understand.
Ensure customer feedback is considered in the overall strategy for casino content.

Essential Skills/Experience
Domain knowledge
Influencing without authority
Managing conflicting stakeholders
Delivery Focus
For further information on package and full job spec please contact us.
We continually demonstrate our dedication by exceeding our clients’ expectations each and every time we work together.