Operations Manager

Permanent vacancy
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Reporting into the CEO you will play a key role in ensuring that a strong service and operational foundation is created to support a commercially focused high growth strategic agenda for a leading payments company.

The successful candidate will demand high performance management of themselves and their team ensuring accountability, effective service delivery and the servicing and operational strategy shall continually be enhanced and recognised as best in class among its peers in the payments industry.

Develop and execute an operational strategy and model in support of the company's core objectives. This strategy will complement Sale's and Marketing's customer management strategy and working in partnership with Business Development to deliver and manage a full end to end process of all customer touch points, from acquisition, on-boarding, servicing, collections, retention, cross sell to ultimately closure.
Accountable for optimising customer service experience in line with Sales and Marketing Strategies and Treating Customers Fairly principles both internally and as part of vendor management of key suppliers.
Ensure effective governance over all complaint processes including a strong ability to work successfully with cross functional operations and teams with the group as well as 'customer action' bodies.
Leader of the Operational Risk Group; Assess, manage and where necessary eliminate operational risk

Malta (and desirable European) operational management experience and risk management experience in the Payments sector or complementary sector to Payments such as mobile/telecoms operators, internet, e-commerce, mCommerce, or lending institutions.
A proven track record of driving and defining complex operational models and strategy, especially within a regulated environment.
Sound experience of strategic planning, operations oversight and high-performance management.
In depth experience of negotiating with and managing third parties.
For further information on package and full job spec please contact us.
We continually demonstrate our dedication by exceeding our clients’ expectations each and every time we work together.